We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@avaactive.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@avaactive.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@avaactive.com.

RETURNS

We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy!

We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase. Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued!

AVA Active is not responsible for any lost returns.

HOW TO RETURN - DOMESTIC (Within the U.S.)  

HOW TO RETURN - INTERNATIONAL (Outside the U.S.)  

Customers outside the U.S. will be responsible for return shipments & cost.

Get Your Return Ready

Please pack up the items you'd like to return. We recommend using a carrier that offers tracking. Please do not combine multiple returns from different orders into one package and -in contrast- do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days in our internal processing procedure. We strongly advise packaging that can contain all the items you wish to return. Be sure to follow the instructions provided to guarantee that your return is processed smoothly. If you require further assistance, please contact a customer support agent at returns@avaactive.com.

Processing & Refunds

Please allow 2 to 4 business days to process your return once it’s received. You will be notified via email once a refund has been issued!

 

We will refund the price of the merchandise (prorated to the number of units being returned). Customer is responsible for return shipping. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.

HOW TO EXCHANGE

AVA Active does not offer an exchange policy. We suggest you follow the return policy steps above for the items you wish to exchange and go to www.avaactive.com to submit a new order for your new items.

  

NEED HELP? WE'RE HERE FOR YOU!

Email us anytime at support@avaactive.com! If you contact us after business hours, we will get back to you the following business day.