Refund policy

Refund policy

RETURNS
We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy!

We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase. Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued!

AVA Active is not responsible for any lost returns.

SALE ITEMS

All items marked "ON SALE" are considered final sale and cannot be returned once purchased. *except for Black Friday 

 

HOW TO RETURN - DOMESTIC (Within the U.S.)  

Contact us at returns@avaactive.com to get a return label.

Please do not combine multiple returns into one package and -in contrast- do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days in our internal processing procedure. We strongly advise packaging that can contain all the items you wish to return. Be sure to follow the instructions provided to guarantee that your return is processed smoothly. If you require further assistance, please contact a customer support agent at returns@avaactive.com.

Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once a refund has been issued!

We will refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties, taxes or additional fees that may have applied to your order) upon receiving your return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.


HOW TO RETURN - INTERNATIONAL (Outside the U.S.)  

Customers outside the U.S. will be responsible for return shipments & cost.

Get Your Return Ready

Please pack up the items you'd like to return. We recommend using a carrier that offers tracking. Please do not combine multiple returns from different orders into one package and -in contrast- do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days in our internal processing procedure. We strongly advise packaging that can contain all the items you wish to return. Be sure to follow the instructions provided to guarantee that your return is processed smoothly. If you require further assistance, please contact a customer support agent at returns@avaactive.com.

Processing & Refunds

Please allow 2 to 4 business days to process your return once it’s received. You will be notified via email once a refund has been issued!

 

We will refund the price of the merchandise (prorated to the number of units being returned). Customer is responsible for return shipping. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.


HOW TO EXCHANGE

AVA Active does not offer an exchange policy. We suggest you follow the return policy steps above for the items you wish to exchange and go to www.avaactive.com to submit a new order for your new items.

  

NEED HELP? WE'RE HERE FOR YOU!

Email us anytime at support@avaactive.com! If you contact us after business hours, we will get back to you the following business day.